Make a Complaint
Protecting standards, serving the public interest.
How to Raise a Concern About an AIA Member
AIA actively upholds the highest standards of professionalism and ethical conduct across our global network. If you believe an AIA member has not met these standards, you can submit a formal complaint below. Before you begin, please read our Complaint Guidelines and Sanctions Handbook. These documents explain how we assess complaints and outline possible disciplinary actions. If you’re unsure whether your concern qualifies as a formal complaint, or if you need advice before submitting, please contact the Secretary of the Disciplinary Process.
To submit a complaint, please follow these steps:
- Complete the online complaint form below – we do not accept complaints via email, phone, or through AIA Branches.
- Provide clear and detailed information – include the member’s name and a description of your concern.
- Submit one issue per form – if you have multiple concerns, please complete a separate form for each.
- Keep a copy for your records – once submitted, you’ll receive confirmation and a reference number.
We handle all complaints confidentially and in line with AIA’s disciplinary procedures, ensuring a fair and transparent process for everyone involved.
