Business Banking Resolution Services
How the BBRS supports SMEs with banking complaints
The Business Banking Resolution Service (BBRS) helps small and medium-sized businesses resolve unresolved banking complaints — including those dating back to December 2001.
BBRS offers free, expert-led support to help resolve both current and historical disputes between larger SMEs and participating banks. It’s a not-for-profit service, created following the 2018 Walker Review, and provides a fair, cost-effective alternative to going to court.
Find Out MoreWhat BBRS offers
Independent dispute resolution led by experienced specialists
Free support for eligible businesses
Financial and non-financial awards if your complaint is upheld
Maximum awards:
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£350,000 for historical cases
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£600,000 for contemporary cases
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Higher amounts may be recommended in suitable cases
Who can use the service?
You may be eligible if:
- You’re an SME, sole trader, charity, trust or similar
- You have an unresolved banking complaint since December 2001
- You haven’t had an independent review, agreed a settlement, or gone to court
- Your complaint is against a participating bank, including:
- Barclays
- Danske Bank
- HSBC UK
- Lloyds Banking Group
- NatWest Group
- Santander UK
- Virgin Money
Check Full Eligibility Criteria
How to access support
- 🔍 Use the online eligibility tool
- 📞 Call 0345 646 8825 (Mon–Fri: 9am–8pm, Sat: 9am–2pm)
- 📧 Email hello@thebbrs.org
- 📅 Request a call-back at www.thebbrs.org/register
Hosting an SME event?
For marketing materials or to invite a BBRS speaker, contact:
📧 david.rose@thebbrs.org
