Withholding Client Documents

Introduction

A common potential area for dispute for accountants providing services to clients for fees is the return of client documents, often when an engagement is ended. This guidance relates to whether documents belong to you as a public accountant (meaning they can be retained) or to a client (meaning that they should be returned). This is particularly important when an engagement ceases and a request is made for information to be transferred either to the client or an incoming accountant.

It is important to respond professionally if a request to release documents is received and AIA Members in Practice are not encouraged to withhold documents. Members should be mindful that alternative methods of securing payment owed are available.

If you decide to withhold documents you should make sure that you are acting both within the law and the AIA Regulations and Code of Ethics and ultimately be able to justify any decisions made around the withholding of documents if challenged.

What is a document?

Documents are not limited to physical hard copies or papers and can include any information which can be made intelligible by the use of equipment.

Remember, accounting records of a company may be stored electronically – Sections 386 and 389 of the Companies Act 2006 do not require the accounting records of a company to be stored on paper. This means that the term ‘document’ extends to information such as that stored in databases or online platforms.

Examples of other information which may be considered a ‘document’ include:

  • Information recorded within software and online platforms, such as Sage, QuickBooks, Xero
  • Any information stored electronically, including emails, text messages and any other messages sent using online platforms
  • Anything in hard copy documentary format, such as invoices, statements, letters, etc.
  • Information retained on hard disks, USB’s, external hard drives etc

Ownership of documents

Ownership of documents is not always straightforward to determine and can often fall into a grey area.

AIA recommends that you should always consider seeking legal advice where a question of ownership of documents and/or information arises.

There is no conclusive list of the factors which can be used to decide who owns documents where a dispute arises. However, generally speaking, where documents and records are not owned by you as a Member in Practice, then they will belong to the client.

In order to assess whether documents belong to you, you should consider:

  • The capacity in which you act in relation to your client
  • The contract between you and your client (see terms of engagement)
  • The purpose for which the documents and records exist or are brought into being

Capacity – Principal or Agent?

A Member in Practice may act for a client as either a principal or as an agent, depending on the nature of the work covered by the engagement. Whether acting as principal or agent, any original documents, information or records provided to you by the client will often remain the property of the client.

(i) Principal and principal

Where the relationship is one of principal (i.e. a Member in Practice acting as an accountant for a client), any documents created or brought into being by you solely for your own purpose as a principal, such as working papers, would belong to you.

However, documents brought into being upon the specific instructions of a client, such as end of year financial statements prepared for the client, would belong to the client.

For example, a client may request a preparation of accounts report to be compiled on their behalf in order to respond to an HMRC investigation. As this report has been commissioned by the client, you would therefore be acting as the principal in this example. The final report and any supporting schedules would therefore belong to the client, whereas any working papers used or created by you to prepare the report would belong to you.

(ii) Principal and agent

If you are working in an area of practice which requires you to act as agent for your client (i.e. if instructed to negotiate a client’s tax liabilities with HMRC) any documents created by you as agent may belong to your client.

 

Examples of document ownership (For Guidance Only):

Type of work Document ownership
Bookkeeping and accountancy If instructed to prepare accounting records for a client, the records will generally belong to the client.
Preparing financial statements The final product, i.e. the financial statements will belong to the client whereas any working papers will belong to you. Any drafts completed in the course of undertaking the work, or correspondence with third parties would also belong to you.
Work of a tax compliance nature The entire tax file will belong to the client, as will calculations and correspondence between you and HMRC regarding the clients’ accounts and tax computations.
Advisory work For example, to give tax or other advice to a client will generally establish a principal and principal relationship. Any drafts, internal memoranda or similar documents would therefore generally belong to you.
Other accountancy Any records prepared by you which are required by law to be kept by the client will generally belong to the client. File copies, attendance notes and drafts, including working papers, will generally belong to you.

 

Terms of Engagement (i.e. Your Contract)

When looking at the question of document ownership a key document is the contract, or Terms of Engagement (Letter), which you have signed and agreed with your client.

Any specific agreement reached between you will override any other considerations, such as the capacity in which you are acting and the purpose for which the document was created.

It is good practice to address the question of ownership of documents produced in the course of an engagement in your standard Terms of Engagement.

In the interests of certainty, and to minimise the likelihood of a dispute, any agreement you come to with a client about ownership of documents should be in writing.

You may wish to consider making it clear that you reserve the right to exercise a lien, as far as is permitted by law and/or professional guidelines where payment has not been received.

The purpose for which documents and records exist or are created

The purposes for which documents and records exist may affect the question of ownership and the capacity in which you act will also have a bearing on ownership.

For example, as a general rule, communications between yourself and your client will belong to you. However, if acting as an agent, correspondence to and from you may belong to your client.

The same can be said in relation to file notes. File notes made when acting as agent will belong to the client, whereas file notes made when acting as a principal will belong to you.

You will also need to consider the capacity in which you act when determining ownership of communications between yourself and third parties. When acting as agent, correspondence to and from third parties may belong to the client. This includes correspondence which may have been created for the purposes of obtaining specialist advice for the client. When acting as a principal, the correspondence between you and third parties will often belong to you.

Exercising a Lien

What is a lien?

A lien is a creditor’s right to retain possession of a debtor’s property until the debtor pays what he or she owes to the creditor, or person in possession.

For instance, where a client wishes to transfer instructions to another accountant but has not paid an outstanding bill to the former accountant, the former accountant may be entitled to retain the client’s papers until the bill is paid.

Liens are most frequently considered in circumstances where there is an outstanding balance on a client account and the client wishes to transfer to a new accountant.

There is more than one type of lien within UK law and various factors to take into account when seeking to exercise a lien.

Note, this guidance is not a substitute for obtaining legal advice and you should always consider taking legal advice when considering whether or not to exercise a lien over a client, or former client’s property.

Particular lien

A particular lien is over a particular piece of property which can be retained only until payment of a particular debt due in respect of that property is paid.

You only have a right to exercise a particular lien when all the following conditions are met:

  1. The documents retained must belong to the client who owes the debt and not to a third party. This applies no matter how closely connected the third party may be with the client. For example, an accountant may be engaged to work for a company and by the Directors to prepare their end of year self-assessments. If fees remain outstanding in relation to the self-assessments, then no right of lien exists in relation to the company documents.
  2. The documents must have come into your possession by proper means. If you receive documents belonging to a client from a third party in error, you would not be entitled to exercise a lien over them.
  3. Work must have been done by the member in respect of the documents. In order for a particular lien to exist, there must be evidence that the work has been carried out. Case law also indicates that a particular lien may not exist if a fee note has not been submitted, or an oral demand for payment has not been made in a reasonable timeframe
  4. The fees for which the lien is exercised must be outstanding in respect of that work and not in respect of other unrelated work. Where documents have been created or belong to a client in relation to an earlier or alternative engagement where all fees have been paid, there is no right of lien over any documents which relate to those engagements.

For example, if an accountant is holding documents in relation to tax advice, where fees are outstanding, they are not entitled to hold documents relating to an earlier engagement (e.g. to complete the client’s financial statements) if the fees in relation to that engagement have been paid.

General lien

This allows the creditor to retain possession of any property belonging to the debtor in respect of any debt, which does not necessarily have to be the debt which relates directly to the retained property itself.

It should be noted that in the absence of an express contractual provision which states that a member is entitled to retain all client property where a debt is owed, such liens will rarely be established in law.

Exceptions

There are a number of exceptions established in law which must be considered when considering whether a lien can be established. They include, but are not limited to the following:

Statutory books of a Company

Established case law provides that a lien cannot exist over books or documents of a registered company which, either by statute or through the articles of association for the company, have to be available for public inspection or to be kept at the registered office or some other specified place or be dealt with in any special way.

This means that documents such as the register of members and directors’ minute books cannot be the subject of a lien.

Accounting records of companies

Similarly, a lien cannot be exercised over ‘accounting records’ (as defined in s.386 of the Companies Act 2006, which requires companies to maintain ‘adequate accounting records’). This is because there is a mandatory requirement to keep these records, which must be open to inspection.

Section 386(2) the Companies Act 2006 defines ‘adequate accounting records’ as records that are sufficient—

(a) to show and explain the company’s transactions,
(b) to disclose with reasonable accuracy, at any time, the financial position of the company at that time, and
(c) to enable the directors to ensure that any accounts required to be prepared comply with the requirements of this Act.

Consequently, this will not necessarily encompass all the accounting records relevant to a particular company held by an accountant in the course of a professional engagement.

Administrations and liquidations and administration receiverships

In the event that a company becomes subject to an administrative order or is liquidated, it is still possible to exercise a lien over any records of the company where the administrator or receiver has no other way of obtaining them in line with the provisions of the Insolvency Act.

Equally, where an accountant has a lien over the books of a company, the appointment of a receiver does not affect the lien.

Providing that the above conditions have been met and there are no special exceptions, it may be lawful for an accountant to assert a particular lien over documents belonging to his or her client (e.g. a self-assessment return submitted on the client’s behalf) in respect of which the accountant has performed work (e.g. preparation of the self-assessment) and for which s/he has not been paid.

NOTE: Before seeking to exercise a lien over client property you should consider the information set out within this guidance. For anything but the most straightforward cases, you are strongly encouraged to seek legal advice.

Requests for Handover Documents

There is no prescribed form for requesting handover documents by an incoming accountant and in practice requests can vary depending on the accountant.

An incoming accountant may typically ask to receive some or all of the following:

  • sets of previous accounts
  • schedules
  • fixed asset lists
  • copies of VAT returns

In order to disclose a client’s documents to an incoming accountant, you should have the client’s consent, preferably in writing.

As set out in the guidance above, you may need to think about who owns the documents requested. Most handover requests are for information which belongs to the client, however the position is not always clear.

Where there is a fee dispute with the client concerned and you are considering withholding documents, you are advised to consider this guidance. In more complicated cases, you should also think about obtaining legal advice.

Handover Requests – complying with the Code of Ethics

All Members in Practice must comply with the AIA Code of Ethics, including ethical obligations specifically in relation to changes of professional appointment outlined in parts 210.9 to 210.14 of the Code.

Remember, you could have a complaint made against you if you do not comply with the Code of Ethics and this may result in an investigation under AIA’s Disciplinary Framework. Failing to comply with the Code could give rise to a finding of misconduct by AIA’s Practice Compliance or Disciplinary Committees.

To reduce the likelihood of a misconduct investigation and a complaint being made against you, you should be fully aware of your professional obligations under the AIA Regulations and Code of Ethics and act accordingly.

Changes in professional appointment may give rise to complaints of misconduct being made against members. Common issues include:

  • Outgoing accountant failing to respond at all to a request for professional clearance and/or handover information
  • Outgoing accountant responding unprofessionally or only in part to a request for professional clearance and/ or handover information
  • Insufficient handover information provided by the outgoing accountant
  • All client information being withheld by an outgoing accountant on the basis of outstanding fees
  • Some client information being withheld by an outgoing accountant on the basis of outstanding fees
  • Member restricting or denying access to a client to online platforms or databases due to outstanding fees / fee dispute
  • Incoming accountant failing to seek professional clearance from the outgoing accountant

 

Note: the guidance above does not constitute legal advice and if you are in any doubt you should seek your own professional/legal advice.

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